InReports

InReports - Call Management made simple

Quick, easy and cost-effective, NEC’s new InReports makes the ideal starting point for call management. 

SV9100 WebRTC (Real-Time Communications) provides highly cost-effective video and collaboration working seamlessly within your IT environment. Users can quickly set-up audio and video connections between two or more PCs or devices from anywhere with an internet and VPN or LAN connection.

Call performance is critical to your teams’ productivity as well as levels of customer service. InReports provides 24/7 monitoring and analysis of your entire company's communications via a browser.

Pre-defined, graphically enhanced reports are presented clearly in a number of different ways: Lists, Charts and Wallboards.

Business benefits of InReports include:

• Easy evaluation of your teams communication performance
• Real-time business critical stats e.g average answer time, unanswered calls
• Wallboard display stats for team motivation
• Pro-actively deter unauthorised calls