Smart Hospitality

Operator & Guest Reservations

With NEC’s state-of-the-art operator and guest reservation solutions, hospitality staff can streamline the guest experience by enhancing the services delivered in a prompt, courteous and personalized manner. Our operator and reservation solutions ensure the maximum level of personal interaction by helping to:

Tailor responses
Call queues trigger caller intelligence to ensure fast and appropriate guest handling.

Increase satisfaction
Real-time profiling enhances the guest experience through customized and seemingly effortless assistance.

PMS Connectivity

With NEC’s open interface property management systems (PMS) can be improved to support advanced messaging services for responsive high-end guest care. Our PMS solution streamlines and coordinates communication messaging so employees can work smarter and customers can experience a more memorable stay by helping to:

Improve Service
Essential front and back office functions become more accessible and easier to use to speed staff response time and helpfulness.

Broaden Reach
Configuration capacity extends across single or multi-property operations to capitalize on and maintain consistent guest experiences.

Staff Mobility

With NEC’s mobile solutions staff members are more easily reached and activities prioritized. Our mobile solutions also provide access to apps and information needed the most to help to:

Increase Accessibility
With whenever and wherever voice and messaging locations barriers are remove and ease of access becomes possible.

Judicious Oversight
With access to necessary tools when on the go handling guest requests and managing on-site amenities become straightforward and thorough.

Voicemail & Wakeup

With NEC’s hospitality messaging solutions guests can take control and personalize service to meet their expectations. Setup is as easy as responding to a series of yes or no questions and helps to:

Customize Greetings
With a choice of language options, guest can set and in-coming caller can hear the selection when prompted to leave a message.

Self Administrated
Calls, messages and even wake-up calls can be conveniently managed and controlled by guests through intuitive prompts to ensure needs and expectations are set.

IT & Communications Infrastructure

With NEC’s communications servers and applications easy of use and rich functionality makes for more satisfied staff members and guests. Advanced communication capabilities better meets guest expectations to increase overall service satisfaction by helping to:

Respond Faster
Secure availability of files and data where and when needed keeps the focus on serving guests and not the information required.

Tailor Adaptability
The flexibility to readily customize infrastructure from basic to advance feature and anything in between ensure a system perfectly suited to an establishment’s particular requirements.

Alarming & Mobility

NEC’s communications solutions elevate responsiveness with interfaces and alarms configurations that notify and permit action when time is of the essence. Device and text-based message compatibility enhanced reach and immediacy by helping to:

Group Messaging
Voice and text messages can be distributed to a large number of mobility users with relative easy.

Automate Recordings
When needed conference calls can be automatically established and recorded for future use and examination.

BYOD for Guests

NEC’s hospitality infrastructure brings a new level in services by allowing guests to remain connected to their mobile devices through the duration of their stay. The guest experience becomes enhanced by helping to:

Intuitively Adapt
On-premise tools, menus and functionality become easily accessible using guests’ own device conveniently with no learning curve needed.

Virtualization & Hosted Delivery

With NEC’s cloud-based communication services, a range of comprehensive virtualization and consolidation solutions become possible while bring cost efficiency and agility to an hotelier IT infrastructure. This flexible deployment method helps to:

Lower Overhead Costs
Maintenance and upgrades become a thing of the past while pay-to-grow planning aligns services and solutions to actual need.

Ongoing Relevance
Fast provisioning of applications, features and service provide a level of agility for top tier guest experiences.

Wireless

Wireless Accessibility
NEC’s on-site wireless voice, data and messaging solutions offer the easy management of a single converged network and easily integration and multi-site configuration for maximum flexibility and adaptability.

Maximize Efficiency
With consolidated disparate paging, telephone, scanning, two-way radios, intercom, conferencing and location tags connecting and staff collaboration becomes easy.