InAPPS
Built-in/On-Board Applications
Built-in/On-Board Applications
The SV9100 now includes an expanded and diverse portfolio of InApps. As well as providing compelling business benefits, these built-in/on-board apps require no external PC or server making them highly cost effective and reliable. And using a browser interface, they provide 24/7 availability for your business.
Collaborating with your colleagues doesn’t always mean you’re all in the same room together in the same time zone. In today’s working environment, employees are spread across different locations. One of the best ways to collaborate remotely with colleagues is by video conferencing.
The SV9100’s InUC utilises WebRTC (Real-Time Communications) provides highly cost-effective video and collaboration working seamlessly within your IT environment. SV9100 users are able to quickly set up audio and video connections between two or more PCs or devices from anywhere with an internet and VPN or LAN connection. As well as video and audio conferencing functionality, PC users can work collectively with screen share and shared documents. It’s also ideal for live software demos and presentation slideshows.
Collaborating isn’t just about sharing ideas, but also learning more about each other and making meaningful connections within a digital work place.
Advanced solutions for demanding customers
Today’s customer expects to be able to communicate with your business in their own time in whatever way they choose. The increase of online ordering and reduction in telephone enquiries means a contact centre needs to adapt quickly.
The SV9100 Contact Center suite provides you with all the tools necessary to make each interaction between your customers and your business quick and easy. Between improved response times, reduced abandon rates, lower operating costs, and increased revenues, both you and your customers will see a rapid return on your investment.
1
Improve your customer service – Skills-based routing means callers experience
quicker, more efficient service
2
Measure and manage your team – Judge their performance on a daily basis with
customised reports
3
Keep your customers satisfied – The Callback feature means customers who are
unable to hold can leave a message and receive a call back
4
Deliver multimedia easily – Multimedia Queuing delivers all your communications
to your agents in the familiar way calls are delivered and prioritised
5
Motivate your team – Dynamic wallboards encourage healthy competition between
agents with performance levels displayed in real time
Agent control gives your team the flexibility to log in and out of ACD queues to cope with fluctuating call traffic. Up to the minute call queue information and customisable alerts allow managers and call centre staff to see their performance in real-time. Don’t keep your callers waiting! Call Completion Codes encourage faster ‘wrap up’ times and more traceable results.
Peace of mind with Call Recording, always proving who said what. Disputes can be resolved quickly and painlessly saving you time, money and hassle. Stop-start recording enables credit card bookings to be taken over the phone with PCI Compliancy, plus it’s also an ideal training tool for your team such as sharing effective sales calls, reviewing telephone skills and more.
NEC’s InHotel combines a complete and comprehensive Property Management System (PMS) together with tightly integrated telephone system functionality.
Ideal for hotels of up to 120 rooms, this easy to use platform is designed to increase your staffs’ productivity, enhance guest experience and significantly lower your running costs. And as one of NEC’s InApps-all the technology is built-in with no cost and maintenance of extra PC servers creating a highly attractive price point in combination with extremely low Total Cost of Ownership (TCO).
> Increase your productivity levels – Time-saving features for all your staff
> Enhance customer service levels – Faster check-ins, checkouts;
sharper response times
> Lower costs – Single initial cost, no recurring monthly
subscriptions
> On-board application – No extra PC server hardware or
maintenance
> Always on 24/7 – Browser-based
> Easy, flexible & faster billing – Room rates, call costs, mini bar,
spa, restaurant & more
> Complete hotel room management – Real-time status dashboard
> Complete room booking, billing & hotel administration
> Easy to use interface
> Integrates with communications platform functionality
> Supported on NEC’s UNIVERGE SV9100 unified communications (up to 120 rooms) and the SL2100 communications system (up to 64 rooms)
> Built-in/embedded application
> Browser-based and available 24/7
> Extremely cost-effective
> No extra PC / Server required-data is stored on the CPU
> Save on hardware costs and IT maintenance
> An embedded solution for the UNIVERGE SV9100 Unified Communications Platform
> Improves customer satisfaction by quickly and efficiently routing calls to the appropriate person
> Increases employee productivity by providing more call control
> Provides an intuitive user interface that is simple to learn and easy-to-use
> Integrates seamlessly with UC Suite’s Client for quick and easy access to messages
> Offers online Windows®-based PC Pro centralized HTML- based programming access for simple installation, setup and maintenance
> Allows sharing of one voicemail system between two or more communications systems with NetLink
> Offers impressive voicemail and automated attendant capabilities
Customers expect to conduct business quickly and easily. They have no tolerance for long call-holding periods, incorrect call routing or lost messages. NEC’s UNIVERGE InMail is the ideal solution for businesses wishing to maximize customer satisfaction by ensuring that all callers get to the people and information that they need without prohibitive hold times or dropped calls.
InMail automates your communications by providing digitally-integrated voice messaging capabilities and Automated Attendant features. This embedded solution for the UNIVERGE SV9100 unified communications platform can help meet your organization’s communications needs both now and in the future.
InMail’s robust Automated Attendant feature set ensures your customer calls are routed to the appropriate people and answered quickly and efficiently. When customers call in, an instruction menu announcement plays to provide them a choice of dialing options. They can simply direct themselves to the party that they are calling without being placed on hold or having their calls dropped.
InMail is digitally integrated with the system’s central processing unit to provide increased speed and accuracy to the voicemail system. Additionally, Windows®–based PC Pro enables online centralized HTML-based programming access. When employees use this intuitive browser-based software with its easy-to-follow wizards, time spent programming is reduced and fewer mistakes are made.
InMail works with NEC’s UNIVERGE SV9100 NetLink to allow you to share one voicemail system between two or more communications systems. This centralization allows you to access your voicemail box from any location while reducing configuration costs for networking remote locations.
The InMail’s interface is simple to learn and easy to use. Pre-recorded voice prompts offer a step-by-step guide on how to use all of the solution’s features.
InMail can increase your employee productivity by offering more control over incoming calls. These capabilities include:
> Easy one-touch access to voicemail features that help your workers efficiently manage calls and messages.
> Advanced call processing to eliminate the need for manually directing and routing calls. The automated attendant routes each incoming call based upon the time-of-day and day-of-the-week.
> Message playback options to allow individuals to set automatic playback upon login, mark previously saved messages as new and change the playback order - First In-First Out (FIFO) or Last In-FirstOut (LIFO).
> Different announcements and dialing options for each number in theoffice.
> Simplified message management from your email inbox – ability to save, delete or keep as new any voice message that has been forwarded to your email system.
> Integration with UC Suite enables you to access and visually see your voicemail inbox directly from your desktop client. It allows youto view/play/delete new and archived messages as well as change the status of a message resulting in time saved and increase defficiency.
Quick, easy and cost-effective, NEC’s new InReports makes the ideal starting point for call management. Call performance is critical to your teams’ productivity as well as levels of customer service. InReports provides 24/7 monitoring and analysis of your entire companies communications via a browser.
It then produces pre-defined, graphically enhanced reports which are presented clearly in a number of different ways: Lists, Charts and Wallboards.
Business benefits of InReports include:
> Easy evaluation of your teams communication performance
> Real-time business critical stats e.g average answer time, unanswered calls
> Wallboard display stats for team motivation
> Pro-actively deter unauthorised calls
The global cost of telephone fraud is around 25bn pounds/euros each year and is rising by 15%. Toll fraud, also known as phreaking or phone hacking is a risk to businesses of any size with an estimated 85% of business considered to be vulnerable. A single attack can typically cost a business thousands and as a worst-case scenario result in bankruptcy.
NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user:
> Effective 24/7 defence from Toll Fraud
> Low cost solution (an on-board application) with no extra PC/server required
> Configurable to your specific business call activity
> Healthcheck feature to assess any weaknesses during installation
All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.
Treat your smartphone like your deskphone with Mobile Extension. Enjoy the SV9100 system features while you’re on the move.
> Remain contactable through one extension number wherever you are – reduce voicemails and ‘telephone tennis’
> Use system features on the move – including call back, transfer and caller ID
> Call recording capabilities on your mobile – your peace of mind is no longer restricted to just landline calls
For flexible calling options, pair up your mobile with the Bluetooth deskphone adapter:
> Bluetooth adapter provides a collaboration between a smartphone and your deskphone
> Seamlessly continue a call started on your deskphone on your mobile
Ideal for campuses and other large premises environments, WiFi handsets have advanced wireless features for organizations on the go.
> Seamless roaming within multiple business locations
> Cost reduction through simpler IT management
Using the NEC smartphone application you can connect to the SV9100 via WiFi or across the Mobile Data Network (3G/4G). This allows you to make and receive calls as a regular extension user giving the added advantage of:
> Single Number Reach – Provide colleagues and customers with a single phone number
> Unified Voice Messaging – No need to check multiple voicemail boxes for messages
> Roaming – If the smartphone is not connected due to lack of Network, the SV9100 can still route calls to your GSM number
> Enterprise Dialing – Use a smartphone to make station-to-station or external calls
For the ultimate devices for voice, text messaging and in-house mobility – the SV9100’s IP DECT wide ranging portfolio includes:
> Security features including Man Down, Location Detection capabilities, SOS and more
> Robust handsets for tougher environments
> Latest CAT-iq technology combining DECT and WiFi technology for data access on the move
