Unified Communications underpins an agile workforce

Five steps to achieving an agile workforce

Success demands an agile and responsive workforce, regardless of where they are and how they are connected. Enabling mobility is a key factor in this equation, but it is only part of a journey that is really about rallying people, knowledge and resources to improve the organisation’s outcomes.

Beyond mobility, the bigger picture is unifying workforce communications at the desk, in the corridor or on the road and providing a platform that allows the business to embrace new processes when the time is right.

This whitepaper outlines the key benefits of unifying communications, SMB and SME communications challenges and how an organisation can steer itself towards a lower cost path that enables it to deliver outstanding service.

Five steps to achieving an agile workforce

• Agility depends on knowledge - Workforce agility is the product of staff knowledge and access tothe right information and people when it counts.
• Visibility and perspective - Knowing when and how customers or stakeholders engage supports efficient resource allocation by providing a factual base from which to make decisions that improve processes.
• Swift connections - A highly mobile workforce can be coordinated. Giving staff visibility of each other and the tools to connect to the right available person accelerates resolution and enables early intervention.
• Controlled mobility - Mobility puts productivity tools at workers’ fingertips, but at the heart of a mobile strategy is centralised management of the devices, services, access and security.
• Asset protection - Deploying Unified Communications does not mean replacing all legacy software and hardware. Licensing, for example, can be carried at no cost, while physical assets such as handsets need not be discarded. Unified Communications, mobility and smart desk phones should target the functions where it delivers the greatest impact to the organisation. Processes, work culture, and the future business landscape will determine where and when to extend capabilities.